General terms and conditions

By signing this agreement the client agrees that he/she is bound by the terms and conditions set forth herein. If the booked tour was cancelled by clients, more than 72 hours prior to reservation date, the whole amount is refundable. 100% of the price is charged in case a cancellation is made less than 72 hours prior to the reservation date. Wallsofdubrovnik.com reserves the right to change or cancel the reservation under unforeseen circumstances or owing to circumstances beyond our control. If replacement cannot be found, wallsofdubrovnik.com reserves the right to cancel reservation. The amount paid in advance will be fully returned. The whole amount is refundable if weather conditions are unsuitable on the day of the booking and the reservation cannot be postponed on another day. Date changes to your booking are only acceptable if kayak is available on the required date.


Secure Payment

Security payments through PayPal by debit / credit cards Confidentiality of your information is protected and secured using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between user and service payments, and vice versa. WebPay service and financial institutions exchange data by using their virtual private network (VPN), which is protected from unauthorized access. Webteh Payment Gateway is certified PCI DSS Level 1 safety standards prescribed by Visa and MasterCard rules. Merchant does not store credit card numbers and the numbers are not available to unauthorized persons. Service payment is based on PayPal.


Disclosure Of Your Identity

Wallsofdubrovnik.com is committed to protect customers’ personal data in a way that it collects only the necessary, basic information about customers / users that are necessary for the fulfillment of our obligation to inform customers about the way we collect data, and gives customers an option of using their data. All user information is strictly confidential and are available only where such information necessary to perform the job. Wallsofdubrovnik.com and business partners are responsible for compliance with privacy principles.


General Payment Terms

All payments will be effected in Croatian currency. The amount that will be charged for is obtained through the conversion of the price in Croatian Kuna to Euro according to the current exchange rate of the Croatian National bank. When charging the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

If you feel that this site is not following its stated information policy, you may contact us at our email address: info@wallsofdubrovnik.com or official authorities of the Republic of Croatia.